Frequently Asked Questions.
Everything you need to know about our premium items, care details, and seamless shipping policies.
1. How long will it take to receive my order?
Standard processing takes 1–3 business days as our studio prepares and packages your order. Once dispatched, estimated delivery to the United States is exactly 7 business days. A secure tracking link will be emailed to you the moment your package leaves our fulfillment center.
2. Where do you ship from?
To keep logistics efficient and maintain global availability, our luxury rest optimization products are dispatched directly from our specialized international fulfillment center. This allows us to offer optimized transit speeds and secure tracking on every order.
3. How does the TORNE Rest Mask achieve a total blackout?
The mask is engineered with a specialized 3D nose contour and high-density memory foam geometry that adapts seamlessly to your facial structure. By completely sealing the gaps where traditional masks fail, it guarantees 100% total darkness to support deep, uninterrupted REM cycles.
4. Does the mask apply pressure to the eyes or lashes?
Not at all. The mask features deep, ergonomic eye cavities and advanced pressure-distribution architecture that completely eliminates contact with your eyelids and eyelashes. You can blink completely freely underneath the mask, making it incredibly comfortable for extended night wear or mid-day travel.
5. Can I modify or cancel my order after placement?
Because our automated logistics team processes orders immediately to ensure the swiftest possible shipping times, cancellation or adjustment requests must be submitted within 1 hour of purchase. Please contact us immediately at our support email for urgent modifications.
6. What is your return policy?
We offer a 30-day return window for items that are completely unused, unaltered, and retained in their original premium packaging. For hygienic and sanitary reasons regarding sleep wellness products, masks that show signs of use or wear cannot be accepte