REFUNDS

This policy outlines how your funds are handled and distributed once a return request has been processed or an issue has been reviewed by the TORNE team.

1. The Inspection Process

Once your returned package is received at our facility, it undergoes a mandatory quality inspection to verify that the item is unworn, undamaged, and meets our health and hygiene criteria.

We will notify you immediately via email once we have received and inspected your package, confirming whether the refund has been officially approved or denied based on the condition of the item.

2. Refund Processing Timelines

If your request is approved, our system will automatically trigger a credit back to your account:

• Payment Method: All refunds are issued exclusively back to the original payment method used during checkout (e.g., your specific credit card, debit card, or Apple Pay account).

• Our Processing Window: The credit is initiated on our end within 10 business days of the inspection approval notice.

3. Banking & Credit Card Delays

Please remember that after TORNE releases your funds, it typically takes additional time for your specific banking institution or credit card company to clear, process, and post the transaction to your account balance.

4. Delayed or Missing Refunds

If more than 15 business days have passed since our support team confirmed your approved refund and you still do not see the credit on your statement, please follow these steps:

Double-check your bank account or credit card statement one more time.

Contact your financial institution directly, as they often hold pending credits before posting them. 

If you have done this and still have not received your funds, contact our billing team at torne.contact@gmail.com so we can trace the transaction for you.