Shipping policy

Thank you for choosing TORNE. We are committed to delivering our rest optimization products to you securely and efficiently. Please review our shipping protocols and processing timelines below.

1. Shipping Destinations

At this time, TORNE operates and fulfills orders exclusively within the United States. We do not ship to international destinations, P.O. Boxes, or military bases (APO/FPO) at this moment.

2. Processing & Delivery Timelines

To maintain premium quality control, every order undergoes a strict fulfillment sequence.

  • Order Processing Window: All orders are processed, verified, and safely packed within 1 to 3 business days (excluding weekends and holidays) before being handed over to our transit carriers.

  • Estimated Delivery Time: Once dispatched from our fulfillment center, delivery typically takes 7 to 14 business days to arrive at your destination.

Please Note: Delivery windows are realistic estimates provided by our logistics networks and are not absolute guarantees. Unforeseen transit disruptions, severe weather, or carrier backlogs may occasionally impact these timelines.

3. Shipping Rates

We believe in a transparent checkout experience with zero hidden fees.

  • Standard Insured Shipping: We offer a flat, standard shipping and handling rate across the United States.

  • Promotional Tier: Any active site-wide free shipping promotions will be automatically applied at checkout once the order threshold is met.

4. Tracking Your Shipment

Transparency is a core pillar of our service. As soon as your TORNE Rest Mask is handed over to our shipping carrier, our system will automatically generate a tracking profile for your order.

You will receive a Shipping Confirmation Email containing a unique tracking link. Please allow up to 48 hours from receiving this email for the carrier tracking data to update live on the portal. You can monitor your package's journey directly through our integrated tracking page on our website.

5. Lost, Damaged, or Missing Packages

Ownership, title, and risk of loss transfer entirely to the buyer once the package is accepted by the carrier network.

  • Damaged on Arrival: If your package arrives physically compromised, please inspect the product and contact our support team immediately at torne.contact@gmail.com with clear photographic evidence so we can resolve the issue with the carrier.

  • Incorrect Address Entry: TORNE is not responsible for missing or misdelivered packages if the shipping address provided at checkout was incorrect or incomplete. Please review your address line carefully prior to submitting your order.

6. Contact Information

If your package has not arrived within 18 business days of receiving your shipping confirmation email, or if you have any questions regarding your delivery, please contact our logistics desk immediately:

  • Email Support: torne.contact@gmail.com